Complaints and Compliments





Complaint



Complaint means something that happens that you don't like and you want to let someone know about it.


Why would you complain?


a) When things are happening you do not like.






B) If you are unhappy about staff that are not being fair or listening.




Staff should help you complain

What to do?

Tell:
A) A member of staff
B) A boss
C) The Director
D) A member of the Glenmore Action Committee
E) CSCI– Inspection Unit





How to do it?



Write to someone




Put it on tape



Telephone



E-mail

The Glenmore Trust
9 Northumberland Street, Denton Holme, Carlisle, CA2 5HD
Telephone 01228 522448
E-mail Denise Jarman

You Have the right to complain to the commission for social care inspection Gillian Way, 40 Business Park, Penrith, CA11 9BP. Telephone 01786 214730

What happens next?

A) You need your complaint to be understood.
B) You need to be listened to.
C) You need an answer from the person you have to send your complaint to.
D) They must tell you what they are going to do about it and a date they are going to do it by.


Compliments



Compliments means when you say nice things to people.
A) What has the person done to help you and support you in a good way.
B) When someone has helped you.

Compliment

Tell the staff themselves.
Tell the manager.




The Glenmore Action Committee can help give advice, simply and clearly, if people cant read, we can put it on tape.

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