Complex Services

The Glenmore Trust strives to support people with complex needs including behaviours that challenge, to improve their quality of life as well as those around them. Working with the individual to develop skills to use that helps them live the life of their choosing whilst working in partnership with the person to ensure participation and inclusion. 

Best practice guidance emphasises the need for a multi-disciplinary approach in the support of individuals who have complex social support needs, this is in order to support that person in their needs in a Person Centred way.

As part of the multi-disciplinary approach The Glenmore Trust work closely with the following specialists in Learning Disability services in an attempt to ensure complex services are supported to improve the quality of life for those individuals using them.

Psychological/ Mental Health:

• Clinical Psychologists with expertise in Learning Disabilities and functional analysis.
• Challenging behaviour practitioners from Cumbria Learning Disability Team.
• Psychiatrists with expertise in learning disability/ developmental disability/ autism and acquired brain injury (ABI).
• Speech and language therapists.
• Occupational therapist.

General Health needs:

• General practitioner
• Dentist
• Optician
• Occupational therapist
• Physiotherapist

Social Care:

• Adult Social Care Commissioning team.
• Adult Social Care Social worker/ Care manager.

The Glenmore Trust provides a skilled workforce in the positive support and management of complex individuals and Person Centred Planning is an integral part of this process.  It is essential we know what makes “a good day” and a “not so good day” for that person.

At The Glenmore Trust we pride ourselves with the training provided to our dedicated support teams that enable them to build positive, professional relationships with individuals they support.

We at The Glenmore Trust use a range of ways to monitor and improve the quality of our services, this is to ensure good outcomes for people who use them, below are some of the things we measure achievements on.

• That individuals achieve maximum participation in in-house activities and promote enabling and independence where possible.
• There is a reduction in incidents of challenging behaviour, their frequency and intensity over a period of time.
• That there is evidence of safe, effective management of incidents, and the individual remains as the focal point when looking at Best Practice, Safeguarding, Mental Capacity Act, Deprivation of Liberty Safeguards and the use of least restrictive practices.

The use of Positive Behavioural Support planning along with a range of accredited training, such as Team Teach, the aim is to develop shared values which promote the attitude, skill and knowledge needed to implement good practice in the workplace, and to develop positive handling skills in behaviour management, including: verbal, non-verbal communication, diversion, de-escalation and safe, effective ways of supporting the individual.